28 Nov 2022

Foxhills the "benchmark of excellence" as it joins The Eminent Collection among just 12 elite golf venues

SJW5028 2

Foxhills was recognised for our continued commitment to advancing our customer experience and exceptionally high standards of service after being inducted into an exclusive collection of just 12 elite golf venues across the world.

59club, the industry-leading customer service analysts and training provider within global golf, unveiled its new Eminent Collection last week, signifying the benchmark of excellence within the golf and hospitality landscape. 

The collection includes individuals and properties responsible for consistently delivering the finest levels of service, with independent non-subjective scrutiny underpinning the integrity of the selection.

Eligibility into the collection is based on accruing points for performance over a minimum of five years and is selected through properties that consistently feature in the 59club Service Excellence Awards, where Foxhills held 'gold flag' status for the past few years.

Out of the 12 properties in 59club’s international network to achieve this prestigious accolade, four were from the UAE, one was from Europe and seven were from the UK.

And we were in excellent company with some of the most iconic golf venues across the world; The Belfry Hotel & Resort; The Celtic Manor Resort; Dubai Creek Golf & Yacht Club; Emirates Golf Club; Forest of Arden; Gleneagles; Golf Son Muntaner; The Grove; Rockliffe Hall; Trump International Golf Club, Dubai and Yas Links Abu Dhabi.

22 individuals were also selected as industry leaders, with Sean Graham, our current Head of Golf Operations and Retail, recognised for maintaining exceptionally high standards and tremendous leadership qualities during his long-serving engagement with 59club.

Simon Wordsworth, CEO of 59club said; “Having amassed over 12 years of non-subjective performance data spanning all aspects of customer service, 59club has an unparalleled vision over those within the Golf and Hospitality Business who have proven their excellence, time after time, year after year.

“In honour of those years of dedication, the Eminent Collection was born to represent an international benchmark of excellence, which recognises the finest individuals & properties who are leading the industry in the customer experience realms. It is the only badge of honour that is an unbiased testament to having created a customer-centric culture, that puts the customer and their needs first, whilst regularly seeking objective affirmation that those needs are exceeded.

"There is no debate to be had, you are either in or not. If in it is crystal clear why, if out then likewise you know what you must do. There is no self-assessment, no bias, no cloudy subjective entries – if you are in the Eminent collection, you are there because you put yourself, your team, your venue up to independent non-subjective scrutiny of your customer service performance. The venues and individuals are proven to be amongst the best operators in the business – that is what the Eminent Collection is there to show."